Patient Care Front Desk & Scheduling Specialist

Everleap Fertility; Waltham (MA); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

401(k) Retirement Plan

Tuition Reimbursement

Resumo da oferta

Everleap Fertility in Waltham, MA is hiring a Medical Receptionist to manage patient check-ins, scheduling, and front-desk support with a patient-first approach. You will greet patients, handle calls, and coordinate with nursing staff to ensure smooth clinic operations.

The role requires a high school diploma (associate degree preferred), at least 1 year of medical front desk experience, and strong communication skills in a fast-paced environment.

Qualificações

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 1 year experience as a medical office receptionist.
• Minimum of 3 years customer service experience.
• Strong computer proficiency.
• Excellent listening, communication, and interpersonal skills.
• Ability to work independently and exercise sound judgment.
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment.

Responsabilidades

• Welcome and greet patients and visitors in a professional and compassionate manner.
• Answer and route patient phone calls.
• Maintain a calm, composed, and professional demeanor.
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions.
• Schedule patient appointments in accordance with physician templates.
• Identify scheduling conflicts and recommend appropriate solutions.
• Maintain accurate patient records, including demographic, financial, and insurance information.
• Collect co-pays and patient payments.
• Coordinate patient care in collaboration with nursing staff.
• Partner with the Finance Department to ensure reimbursement and insurance information is complete.
• Complete appointment confirmations and patient charting.

Conhecimentos

Excellent listening

Communication

Interpersonal skills

Strong computer proficiency

Ability to work independently

Calm under pressure

Formação académica

High School Diploma or GED

Associate degree preferred

Descrição da oferta de emprego

Everleap Fertility in Waltham, MA is hiring a Medical Receptionist to manage patient check-ins, scheduling, and front-desk support with a patient-first approach. You will greet patients, handle calls, and coordinate with nursing staff to ensure smooth clinic operations.

The role requires a high school diploma (associate degree preferred), at least 1 year of medical front desk experience, and strong communication skills in a fast-paced environment.