Patient Care Front Desk & Operations Coordinator

Lifestance-Health; Hilliard (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Hilliard, OH is seeking a Practice Coordinator to manage daily front office activities for the local practice, delivering excellent in-person and telehealth patient service.

The role demands strong multitasking, clear communication, and accuracy with paperwork, payments, scheduling, and clinician support. Competitive starting pay at $21/hour plus quarterly incentive potential and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or a similar role.
• Proficiency in Microsoft Office and EMR systems.
• Ability to multitask, prioritize, and provide excellent patient service.
• Strong written and verbal communication; HIPAA confidentiality understood.

Responsibilities

• Manage front desk daily activities and patient check-in/out with courtesy.
• Provide exceptional patient service and assist patients with portal, scheduling, and billing questions.
• Verify insurance eligibility and collect co-pays at the time of service.
• Coordinate with clinicians and staff to ensure smooth daily operations.
• Support telehealth access and troubleshoot patient portal issues.
• Triage urgent requests and escalate as needed.

Skills

Multitasking

Communication

MS Office

EMR systems

HIPAA

Education

High School diploma or equivalent

Associate or Bachelor's preferred

Tools

MS Office

EMRs

Job description

LifeStance Health in Hilliard, OH is seeking a Practice Coordinator to manage daily front office activities for the local practice, delivering excellent in-person and telehealth patient service.

The role demands strong multitasking, clear communication, and accuracy with paperwork, payments, scheduling, and clinician support. Competitive starting pay at $21/hour plus quarterly incentive potential and a comprehensive benefits package.