Mental Health Front Desk Specialist

Behavioral Health Practice Services LLC.; Columbus (OH); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Columbus, OH is seeking a Practice Coordinator to manage the front office daily, ensuring top-quality service for in-person and remote patients and clinicians. You will handle scheduling, patient check-in/out, billing questions, telehealth support, and clinical coordination to keep the practice running smoothly while delivering compassionate, compliant care.

Benefits include medical, dental, vision, AD&D, disability, life insurance, 401k with employer match, paid parental

Qualifications

• High school diploma or equivalent required; associate/bachelor's degree preferred.
• 1+ years in healthcare operations or customer service is preferred.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Greet patients at front desk and check them in/out with courtesy.
• Manage scheduling, appointment reminders, and patient flow.
• Assist patients with billing questions and telehealth access.
• Maintain organized front-office and support clinician needs.
• Ensure compliance with HIPAA and protect patient confidentiality.

Skills

Multitasking

Customer service

Communication

Microsoft Office & EMRs

HIPAA compliance

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR software

Job description

LifeStance Health in Columbus, OH is seeking a Practice Coordinator to manage the front office daily, ensuring top-quality service for in-person and remote patients and clinicians. You will handle scheduling, patient check-in/out, billing questions, telehealth support, and clinical coordination to keep the practice running smoothly while delivering compassionate, compliant care.

Benefits include medical, dental, vision, AD&D, disability, life insurance, 401k with employer match, paid parental