Patient Care Front Desk Coordinator - Therapy

Saint Joseph Health System (Indiana); Plymouth (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Retirement savings account

Employee referral incentive program

State of the art equipment

Supportive team approach

Job summary

Saint Joseph Health System in Plymouth, IN is seeking a Front Desk Receptionist to support the Therapy Division. You will manage front desk operations, scheduling, registrations, verify insurance, and collect copays, ensuring a welcoming and efficient patient experience.

You will greet patients, answer calls, coordinate appointments, handle referrals, and assist with case-management activities and quality improvement efforts.

Qualifications

• HS Diploma or equivalent.
• Prior administrative or office coordination experience.
• Five years' experience in an outpatient or hospital setting is preferred. Experience working with interdisciplinary team with an emphasis on rehabilitation services.
• Case management skills and/or certification in case management preferred.
• Proficient in computer and word processing skills. Knowledge in practice billing, coding and reimbursement criteria for Rehabilitation Services.

Responsibilities

• Manages therapy scheduling and registration, including gathering patient information, selecting appropriate clinicians, verifying insurance, and collecting copays.
• Handles reception duties such as greeting patients, managing calls, scheduling/rescheduling, directing visitors, and performing general office/secretarial tasks.
• Completes case‑management functions including obtaining authorizations, managing medical/legal information requests, processing evaluations, and supporting quality improvement activities.
• Supports departmental operations by coordinating meetings, referrals, and communications; using office software effectively; assisting new staff; and performing additional assigned duties.

Education

HS Diploma or equivalent

Job description

Saint Joseph Health System in Plymouth, IN is seeking a Front Desk Receptionist to support the Therapy Division. You will manage front desk operations, scheduling, registrations, verify insurance, and collect copays, ensuring a welcoming and efficient patient experience.

You will greet patients, answer calls, coordinate appointments, handle referrals, and assist with case-management activities and quality improvement efforts.