Therapy Front Desk Coordinator - Patient Experience

Trinity Health; Iowa (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Retirement savings account

Employee referral incentive program

State of the art equipment

Supportive team approach

Job summary

Saint Joseph Health System is seeking a Front Desk Receptionist within the Therapy Division to join a patient‑centered team. You will manage front desk operations, greet patients, handle calls, schedule appointments, verify insurance, and collect copays to keep the therapy workflow smooth.

Ideal candidates have a HS Diploma or equivalent, previous administrative experience, and comfort with computer systems.

Qualifications

• HS Diploma or equivalent required.
• Prior administrative or office coordination experience.
• Five years’ experience in outpatient or hospital setting preferred.
• Case management skills or certification preferred.
• Proficient with computers and word processing; knowledge of billing/coding in rehabilitation.

Responsibilities

• Manages therapy scheduling and registration, including patient data collection and insurance verification.
• Greets patients, handles calls, schedules/reschedules, directs visitors, and performs general office tasks.
• Completes case-management functions such as authorizations and information requests; supports quality improvements.
• Coordinates meetings, referrals, and communications; supports new staff; uses office software effectively.

Skills

Administrative experience

Customer service

Communication skills

Microsoft Office

Team oriented

Education

HS Diploma or equivalent

Tools

Practice billing knowledge

Rehabilitation coding

Job description

Saint Joseph Health System is seeking a Front Desk Receptionist within the Therapy Division to join a patient‑centered team. You will manage front desk operations, greet patients, handle calls, schedule appointments, verify insurance, and collect copays to keep the therapy workflow smooth.

Ideal candidates have a HS Diploma or equivalent, previous administrative experience, and comfort with computer systems.