Therapy Front Desk Coordinator — Welcoming Patient Experience

Trinity Health; Plymouth (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Retirement savings account

Employee referral incentive program

State of the art equipment

Supportive team approach

Job summary

Saint Joseph Health System is seeking a Front Desk Receptionist to join the Therapy Division. You will welcome patients, manage scheduling, verify information, and coordinate with clinicians to keep the front desk organized and efficient.

This role requires a high school diploma or equivalent, office coordination experience, and comfort with billing and use of practice management software. You will support case-management activities and contribute to a patient-centered care environment.

Qualifications

• HS Diploma or equivalent.
• Prior administrative or office coordination experience.
• Five years' experience in an outpatient or hospital setting preferred.
• Case management skills and/or certification preferred.
• Proficient in computer and word processing skills; knowledge in practice billing, coding and reimbursement criteria for Rehabilitation Services.

Responsibilities

• Manages front desk operations for the Therapy Division and coordinates scheduling with clinicians.
• Greets patients, handles calls, schedules/reschedules, and directs visitors.
• Completes case-management functions including authorizations and information requests.
• Supports departmental operations by coordinating meetings, referrals, and communications; uses office software effectively.

Skills

Prior administrative experience

Office coordination

Case management skills

Computer proficiency

Word processing skills

Billing/coding knowledge

Education

HS Diploma or equivalent

Job description

Saint Joseph Health System is seeking a Front Desk Receptionist to join the Therapy Division. You will welcome patients, manage scheduling, verify information, and coordinate with clinicians to keep the front desk organized and efficient.

This role requires a high school diploma or equivalent, office coordination experience, and comfort with billing and use of practice management software. You will support case-management activities and contribute to a patient-centered care environment.