Patient Experience Coordinator (Front Desk)

Trinity Rehab; United States; On-site; USD 21,000 - 25,000; Part time

Job summary

Trinity Rehab, an outpatient physical therapy provider, is seeking a friendly, dependable Patient Care Coordinator to support the front desk of our clinic.

This role focuses on greeting patients, scheduling appointments, collecting co-payments, assisting with the check-in kiosk, and handling basic administrative tasks, with no insurance verification or extensive phone duties required.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional, and patient-focused demeanor.
• Dependable with a consistent work schedule.
• Basic computer and data-entry skills.
• Strong attention to detail and organizational abilities.
• Ability to handle payments accurately.
• Willingness to learn scheduling and check-in systems.
• Prior receptionist or healthcare experience is helpful but not required.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in and assist with the check-in kiosk.
• Assist new patients with the check-in process.
• Schedule and confirm patient appointments.
• Collect co-payments and provide receipts.
• Make copies of IDs, insurance cards, and patient forms.
• Scan, copy, and organize documents.
• Answer or direct basic patient questions.
• Notify team members when extra assistance is needed.
• Keep front desk and reception area neat and organized.
• Complete other basic front desk duties as assigned.

Skills

Friendly, professional interaction

Basic computer skills

Data entry skills

Attention to detail

Organizational skills

Payment handling

Willingness to learn scheduling/check‑

Education

High school diploma or equivalent

Job description

Trinity Rehab, an outpatient physical therapy provider, is seeking a friendly, dependable Patient Care Coordinator to support the front desk of our clinic.

This role focuses on greeting patients, scheduling appointments, collecting co-payments, assisting with the check-in kiosk, and handling basic administrative tasks, with no insurance verification or extensive phone duties required.