Front Desk Receptionist, Therapy Clinic

Trinity Health; Plymouth (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Retirement savings account

Employee referral incentive program

State of the art equipment

Supportive team approach

Job summary

Saint Joseph Health System is seeking a Front Desk Receptionist to join the Therapy Division. You will welcome patients, manage scheduling, verify information, and coordinate with clinicians to keep the front desk organized and efficient.

This role requires a high school diploma or equivalent, office coordination experience, and comfort with billing and use of practice management software. You will support case-management activities and contribute to a patient-centered care environment.

Qualifications

• HS Diploma or equivalent.
• Prior administrative or office coordination experience.
• Five years' experience in an outpatient or hospital setting preferred.
• Case management skills and/or certification preferred.
• Proficient in computer and word processing skills; knowledge in practice billing, coding and reimbursement criteria for Rehabilitation Services.

Responsibilities

• Manages front desk operations for the Therapy Division and coordinates scheduling with clinicians.
• Greets patients, handles calls, schedules/reschedules, and directs visitors.
• Completes case-management functions including authorizations and information requests.
• Supports departmental operations by coordinating meetings, referrals, and communications; uses office software effectively.

Skills

Prior administrative experience

Office coordination

Case management skills

Computer proficiency

Word processing skills

Billing/coding knowledge

Education

HS Diploma or equivalent

Job description

Employment Type:Full timeShift:Description:

Join a team that puts patients first. You'll play a vital role in creating a welcoming, organized, and efficient experience for every individual who walks through our doors.

What you will do:

The Front Desk Receptionist is responsible for the management and coordination of all front desk operations for the Therapy Division. Supports Therapy office responsibilities, including:

• Manages therapy scheduling and registration, including gathering patient information, selecting appropriate clinicians, verifying insurance, and collecting copays.
• Handles reception duties such as greeting patients, managing calls, scheduling/rescheduling, directing visitors, and performing general office/secretarial tasks.
• Completes case‑management functions including obtaining authorizations, managing medical/legal information requests, processing evaluations, and supporting quality improvement activities.
• Supports departmental operations by coordinating meetings, referrals, and communications; using office software effectively; assisting new staff; and performing additional assigned duties.

What you will need:

• HS Diploma or equivalent
• Prior administrative or office coordination experience
• Five years' experience in an outpatient or hospital setting is preferred. Experience working with interdisciplinary team with an emphasis on rehabilitation services.
• Case management skills and/or certification in case management preferred.
• Proficient in computer and word processing skills. Knowledge in practice billing, coding and reimbursement criteria for Rehabilitation Services.

What we offer:

• Daily Pay
• Retirement savings account
• Employee referral incentive program
• State of the art equipment
• Supportive team approach

Why Saint Joseph Health System?

At Saint Joseph Health System, our values give us strength. That character guides every decision we make - even when those decisions are complicated, costly or hard.We honor our mission to care for every man, woman and child who needs us by investing in technology, people and capabilities that allow us to set the standard for quality care.

Our system includes:

• 254-bed acute-care hospital at the Mishawaka Medical Center
• 58-bed acute-care hospital at the Plymouth Medical Center
• More than 85 providers in the Saint Joseph Physician Network

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.