Patient Care Front Desk Coordinator | Flexible Schedule

SYNERGY IN MOTION LLC; Pasadena (MD); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Flexible schedule

Great work-life balance

Ongoing training and professional dev­

Employee discounts

Job summary

Synergy in Motion Physical Therapy & Sports Rehab in Pasadena, MD, seeks a friendly, dependable Front Desk Patient Care Coordinator to manage patient flow, scheduling, insurance benefits, and daily clinic operations.

As the first point of contact, you’ll ensure a professional, organized patient experience, coordinate with therapists, and keep records current using EMR systems. Great teamwork and initiative are valued.

Qualifications

• 1–2 years of medical front desk, healthcare administration, or customer service experience preferred.
• Experience with insurance verification and patient accounts is a plus.
• Familiarity with EMR systems, scheduling software, or WebPT is preferred but not required.
• Excellent communication, organization, and multitasking skills.
• Comfortable using computers and learning new technology.
• Dependable, punctual, detail-oriented, and professional.
• Ability to handle confidential patient information appropriately.
• Positive attitude, willingness to learn, and ability to work well with others.

Responsibilities

• Welcome patients and provide a friendly, professional experience.
• Answer calls, schedule appointments, and manage cancellations.
• Assist with patient registration, paperwork, and inquiries.
• Maintain accurate patient records using our EMR system.
• Address patient concerns with patience and professionalism.
• Keep the reception area organized and welcoming.
• Verify insurance eligibility, benefits, copays, deductibles, and visit limits.
• Clearly explain insurance benefits and estimated patient financial responsibilities.
• Identify referral and authorization requirements.
• Collect copays and patient payments.
• Coordinate with insurance companies and the billing team to resolve discrepancies.
• Document insurance verification and patient communications accurately.
• Coordinate with therapists and staff to ensure smooth daily operations.
• Assist with administrative and clinic tasks as needed.
• Take initiative, adapt to changing priorities, and contribute to a positive team environment.

Skills

Communication

Organizational skills

Multitasking

Professionalism

Dependable

Computer literacy

Team player

Confidentiality

Tools

EMR systems

Scheduling software

WebPT

Job description

Synergy in Motion Physical Therapy & Sports Rehab in Pasadena, MD, seeks a friendly, dependable Front Desk Patient Care Coordinator to manage patient flow, scheduling, insurance benefits, and daily clinic operations.

As the first point of contact, you’ll ensure a professional, organized patient experience, coordinate with therapists, and keep records current using EMR systems. Great teamwork and initiative are valued.