Front Desk Coordinator — PT Clinic

ACES Home Health and Rehab; Maryland; On-site; USD 32,000 - 42,000; Full time

Job summary

ACES Home Health and Rehab in Maryland is seeking a dedicated Front Desk Physical Therapy position to support therapists and manage patient flow. The role emphasizes referrals, authorizations, scheduling, and accurate documentation to ensure smooth clinic operations.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, and experience with office software and EHR systems. A patient-focused, confidential approach is essential.

Qualifications

• High school diploma or GED.
• Excellent organizational and communication skills.
• Ability to maintain confidentiality and handle sensitive information securely.
• Proficiency in using office software and electronic health record systems.
• Customer service-oriented mindset with a commitment to patient satisfaction.

Responsibilities

• Review referral requests for therapy services.
• Coordinate with payers to secure authorization for therapy services.
• Prepare and submit documentation for authorization processes.
• Communicate appointment details to patients promptly.
• Maintain accurate documentation per Policies and Procedures.
• Provide ongoing referral status updates to stakeholders.
• Collaborate with center staff to ensure smooth operations.
• Generate reports for the Therapy Director.

Skills

Organizational skills

Communication skills

Confidentiality

Office software

Electronic Health Record

Customer service

Education

High school diploma or GED

Tools

Electronic Health Record (EHR) Systems

Job description

ACES Home Health and Rehab in Maryland is seeking a dedicated Front Desk Physical Therapy position to support therapists and manage patient flow. The role emphasizes referrals, authorizations, scheduling, and accurate documentation to ensure smooth clinic operations.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, and experience with office software and EHR systems. A patient-focused, confidential approach is essential.