Front Desk

SYNERGY IN MOTION LLC; Pasadena (MD); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Flexible schedule

Great work-life balance

Ongoing training and professional dev­

Employee discounts

Job summary

Synergy in Motion Physical Therapy & Sports Rehab in Pasadena, MD, seeks a friendly, dependable Front Desk Patient Care Coordinator to manage patient flow, scheduling, insurance benefits, and daily clinic operations.

As the first point of contact, you’ll ensure a professional, organized patient experience, coordinate with therapists, and keep records current using EMR systems. Great teamwork and initiative are valued.

Qualifications

• 1–2 years of medical front desk, healthcare administration, or customer service experience preferred.
• Experience with insurance verification and patient accounts is a plus.
• Familiarity with EMR systems, scheduling software, or WebPT is preferred but not required.
• Excellent communication, organization, and multitasking skills.
• Comfortable using computers and learning new technology.
• Dependable, punctual, detail-oriented, and professional.
• Ability to handle confidential patient information appropriately.
• Positive attitude, willingness to learn, and ability to work well with others.

Responsibilities

• Welcome patients and provide a friendly, professional experience.
• Answer calls, schedule appointments, and manage cancellations.
• Assist with patient registration, paperwork, and inquiries.
• Maintain accurate patient records using our EMR system.
• Address patient concerns with patience and professionalism.
• Keep the reception area organized and welcoming.
• Verify insurance eligibility, benefits, copays, deductibles, and visit limits.
• Clearly explain insurance benefits and estimated patient financial responsibilities.
• Identify referral and authorization requirements.
• Collect copays and patient payments.
• Coordinate with insurance companies and the billing team to resolve discrepancies.
• Document insurance verification and patient communications accurately.
• Coordinate with therapists and staff to ensure smooth daily operations.
• Assist with administrative and clinic tasks as needed.
• Take initiative, adapt to changing priorities, and contribute to a positive team environment.

Skills

Communication

Organizational skills

Multitasking

Professionalism

Dependable

Computer literacy

Team player

Confidentiality

Tools

EMR systems

Scheduling software

WebPT

Job description

Front Desk Patient Care Coordinator

Synergy in Motion Physical Therapy & Sports Rehab | Pasadena, MD

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

Benefits & Perks

• Competitive pay
• Flexible schedule and great work-life balance
• Paid time off
• Ongoing training and professional development
• Employee discounts

Job Summary

At Synergy in Motion Physical Therapy & Sports Rehab, we believe a great patient experience begins the moment someone walks through our doors.

We're looking for a friendly, dependable, and organized Front Desk Patient Care Coordinator who enjoys helping people and takes pride in providing excellent service.

As the first point of contact for our patients, you'll help manage appointments, answer questions, coordinate insurance benefits, and keep daily clinic operations running smoothly.

We're a growing, team-oriented clinic that values professionalism, accountability, positive attitudes, and people who take initiative.

Key Responsibilities

Patient Care & Front Desk Operations

• Welcome patients and provide a friendly, professional experience.
• Answer calls, schedule appointments, and manage cancellations.
• Assist with patient registration, paperwork, and inquiries.
• Maintain accurate patient records using our EMR system.
• Address patient concerns with patience and professionalism.
• Keep the reception area organized and welcoming.

Insurance & Patient Accounts

• Verify insurance eligibility, benefits, copays, deductibles, and visit limits.
• Clearly explain insurance benefits and estimated patient financial responsibilities.
• Identify referral and authorization requirements.
• Collect copays and patient payments.
• Coordinate with insurance companies and the billing team to resolve discrepancies.
• Document insurance verification and patient communications accurately.

Teamwork & Clinic Support

• Coordinate with therapists and staff to ensure smooth daily operations.
• Assist with administrative and clinic tasks as needed.
• Take initiative, adapt to changing priorities, and contribute to a positive team environment.

Qualifications

• 1–2 years of medical front desk, healthcare administration, or customer service experience preferred.
• Experience with insurance verification and patient accounts is a plus.
• Familiarity with EMR systems, scheduling software, or WebPT is preferred but not required.
• Excellent communication, organization, and multitasking skills.
• Comfortable using computers and learning new technology.
• Dependable, punctual, detail-oriented, and professional.
• Ability to handle confidential patient information appropriately.
• Positive attitude, willingness to learn, and ability to work well with others.

Why Join Synergy in Motion?

At Synergy in Motion, we believe our employees are just as important as the patients we serve. We strive to create a supportive, respectful workplace where teamwork matters and everyone has an opportunity to grow.

You’ll be part of a dedicated team that makes a meaningful difference in patients’ lives every day.

If you’re passionate about helping people, enjoy working with a great team, and take pride in doing your job well, we’d love to hear from you!