Patient Care Coordinator & Front Desk Specialist

Texas Health Institute; Duncanville (TX); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

PTO & 8 holidays

Medical, Dental, Vision, Life, AD&D

401(k) + ESPP

Education reimbursement

Employee discounts

Employee assistance program

Employee referral bonus

Voluntary benefits

Job summary

Optum is a global organization delivering care with technology to help millions live healthier lives. This role as Associate Patient Care Coordinator (WellMed) greets patients, handles intake, and collects payments while supporting appointment scheduling and records management in a busy clinic.

Located in Duncanville, TX with training possibly at an Irving location, the role emphasizes strong communication, familiarity with CPT/ICD-10 is preferred, and offers a comprehensive benefits package and

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience with strong communication skills.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Greet patients as they arrive and manages 20-minute wait time.
• Assist patient with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issues receipts.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files / scans, prepares for schedule).
• Ensure all correspondence is scanned and / or filed in a timely manner.
• Process requests for medical records release and maintains appropriate logs.

Skills

Customer service

Education

High School Diploma/GED

Tools

MS Office

Job description

Optum is a global organization delivering care with technology to help millions live healthier lives. This role as Associate Patient Care Coordinator (WellMed) greets patients, handles intake, and collects payments while supporting appointment scheduling and records management in a busy clinic.

Located in Duncanville, TX with training possibly at an Irving location, the role emphasizes strong communication, familiarity with CPT/ICD-10 is preferred, and offers a comprehensive benefits package and