Outpatient Front Desk Coordinator

StrideCare; McAllen (TX); Hybrid; USD 28,000 - 40,000; Full time

Job summary

StrideCare in McAllen, TX is seeking a Front Office Associate who delivers professional, courteous service in an outpatient setting. You will handle patient check-in, records, and insurance verification while supporting clinicians and staff.

The role emphasizes strong communication, accurate data entry, and daily cash handling. Ideal candidates have at least two years of front desk experience in healthcare, proficiency with Athena EHR, and knowledge of MS Office.

Qualifications

• High School Diploma; healthcare customer service experience preferred.
• Minimum 2 years as front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Proficient in MS Office (Word, Excel, Outlook) and Athena EHR or similar.

Responsibilities

• Greet and welcome patients with a positive attitude.
• Register new patients and update records; verify insurance.
• Schedule and confirm appointments to optimize clinic flow.
• Answer calls and assist patients with inquiries.
• Collect co-pays and reconcile daily payments.
• Maintain neat front desk and coordinate with medical staff.
• Handle confidential patient information according to policy.
• Generate reports for marketing or patient communication.
• Cross-train and provide coverage for other clinics as needed.

Skills

Interpersonal skills

Time management

Cleanliness

Attention to detail

Athena EHR

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

Athena EHR

Job description

StrideCare in McAllen, TX is seeking a Front Office Associate who delivers professional, courteous service in an outpatient setting. You will handle patient check-in, records, and insurance verification while supporting clinicians and staff.

The role emphasizes strong communication, accurate data entry, and daily cash handling. Ideal candidates have at least two years of front desk experience in healthcare, proficiency with Athena EHR, and knowledge of MS Office.