Patient Care Front Desk Ambassador

American Family Care; Fuquay-Varina (NC); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Two weeks paid vacation

Health insurance reimbursement and gym

Monthly bonus up to $200

Free AFC scrubs

Flexible schedule

Competitive compensation

401(k) matching

Job summary

American Family Care in Fuquay-Varina, NC is seeking a Medical Reception Ambassador to be the friendly front-line contact for clinic patients, handling admissions, records, and payments with care.

The role emphasizes excellent customer service, accurate documentation, and collaboration with clinical staff. The position offers full-time hours, a clear benefits package, and opportunities to grow within AFC's network.

Qualifications

• High School diploma or equivalent.
• Basic computer knowledge including Microsoft Office.
• Positive customer service skills and ability to de-escalate patient interactions.
• Medical clerical experience preferred.

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets.
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow company procedures related to workers’ compensation and occupational medicine patients.
• Determine, collect, and process patient payments and address collection and billing issues.
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Other duties and responsibilities as assigned.

Skills

Customer service

Interpersonal communication

Attention to detail

Microsoft Office

Education

High School diploma or equivalent

Tools

Electronic Medical Records (EMR) systems

Office software (Microsoft Office)

Job description

American Family Care in Fuquay-Varina, NC is seeking a Medical Reception Ambassador to be the friendly front-line contact for clinic patients, handling admissions, records, and payments with care.

The role emphasizes excellent customer service, accurate documentation, and collaboration with clinical staff. The position offers full-time hours, a clear benefits package, and opportunities to grow within AFC's network.