Medical Receptionist | Patient Concierge

Talentify; Gastonia (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Great small business work environment

Flexible scheduling

Paid time off

Job summary

American Family Care (AFC) is seeking a medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations.

Responsibilities include opening the clinic, greeting patients, registering and updating records, processing payments, addressing billing issues, and ensuring documentation is complete and accurate for AFC centers that offer primary and urgent care

Qualifications

• High School diploma or equivalent required.
• Prior medical clerical experience preferred.
• Proficient in basic computer software (Microsoft Office).
• Strong accuracy and attention to detail.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Microsoft Office

Phone communication

Professional appearance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations.

Responsibilities include opening the clinic, greeting patients, registering and updating records, processing payments, addressing billing issues, and ensuring documentation is complete and accurate for AFC centers that offer primary and urgent care