Medical Reception Ambassador

American Family Care Fuquay Varina; Fuquay-Varina (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Time Off

Health & Wellness

Bonus

Free Scrubs

Flexible Schedule

Competitive Compensation

Job summary

American Family Care Fuquay Varina is seeking a Medical Reception Ambassador to be the friendly first point of contact for clinic patients. You will handle medical records, patient documentation, and clerical tasks with accuracy.

You should have strong interpersonal skills, attention to detail, and customer service experience. This full-time, on-site role offers PTO, health and wellness benefits, a bonus program, free scrubs, and flexible scheduling in Fuquay-Varina, NC.

Qualifications

• High School graduate or equivalent.
• Positive customer service skills including the ability to de-escalate a heightened patient interaction
• Basic computer knowledge, e.g., Microsoft Office

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility, opening systems, registering patient appointments, and preparing new patient registration packets.
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow procedures related to workers’ compensation and occupational medicine patients.
• Determine, collect, and process patient payments and address billing issues.
• Discharge patients accurately by collecting balances and providing documentation.
• Answer phones and fulfill medical documentation requests, while delivering excellent customer service.
• Other duties as assigned.

Skills

Customer service

De-escalation

Interpersonal communication

Education

High School graduate

Tools

Microsoft Office

Job description

Benefits:

• Paid time off


• 401(k) matching


• Bonus based on performance


• Flexible schedule

Job Title: Medical Reception Ambassador

FLSA Status/Salary: Full Time/Non-Exempt

Location: Fuquay-Varina, NC

We are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets.

Here at AFC we know that a good team is everything, which is why we prioritize taking care of our staff with benefits including:

• Time Off - Two full weeks of paid vacation time


• Health and Wellness - Complete reimbursement for health insurance and gym membership


• Bonus- Opportunity to earn up to $200 extra each month


• Dress - Free AFC scrubs


• Flexibility- Schedule that allows for multiple week days off


• Competitive Compensation

Below is a summary of expected responsibilities for this position:

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets,


• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards,


• Register patients, update patient records, and verify insurance accurately and timely,


• Follow company procedures related to workers’ compensation and occupational medicine patients,


• Determine, collect, and process patient payments and address collection and billing issues,


• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures,


• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests,


• Other duties and responsibilities as assigned.

Education and Experience

• High School graduate or equivalent,


• Previous medical clerical experience preferred,


• Basic computer knowledge, e.g., Microsoft Office,


• Positive customer service skills, including the ability to de-escalate a heightened patient interaction

Desired Characteristics and Physical Demands

• Office environment - ability to utilize electronic medical records systems is required,


• Provide customer service in accordance to clinic mission,


• Demonstrated ability to be courteous and respectful when interacting with patients and family members,


• Position will typically require sitting and keyboarding for extended periods of time,


• Occasional reaching and stooping for file,


• High attention to detail and ability to focus are necessary,


• Potential exposure to potentially infectious material and chemicals,


• Moderate noise level.

AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.