Medical Reception Ambassador

American Family Care; Fuquay-Varina (NC); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Two weeks paid vacation

Health insurance reimbursement and gym

Monthly bonus up to $200

Free AFC scrubs

Flexible schedule

Competitive compensation

401(k) matching

Job summary

American Family Care in Fuquay-Varina, NC is seeking a Medical Reception Ambassador to be the friendly front-line contact for clinic patients, handling admissions, records, and payments with care.

The role emphasizes excellent customer service, accurate documentation, and collaboration with clinical staff. The position offers full-time hours, a clear benefits package, and opportunities to grow within AFC's network.

Qualifications

• High School diploma or equivalent.
• Basic computer knowledge including Microsoft Office.
• Positive customer service skills and ability to de-escalate patient interactions.
• Medical clerical experience preferred.

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets.
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow company procedures related to workers’ compensation and occupational medicine patients.
• Determine, collect, and process patient payments and address collection and billing issues.
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Other duties and responsibilities as assigned.

Skills

Customer service

Interpersonal communication

Attention to detail

Microsoft Office

Education

High School diploma or equivalent

Tools

Electronic Medical Records (EMR) systems

Office software (Microsoft Office)

Job description

Medical Reception Ambassador

FLSA Status/Salary: Full Time/Non-Exempt

Location: Fuquay-Varina, NC

We are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets.

Benefits

• Time Off - Two full weeks of paid vacation time
• Health and Wellness - Complete reimbursement for health insurance and gym membership
• Bonus- Opportunity to earn up to $200 extra each month
• Dress - Free AFC scrubs
• Flexibility- Schedule that allows for multiple week days off
• Competitive Compensation

Benefits

• Paid time off
• 401(k) matching
• Bonus based on performance
• Flexible schedule

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets,
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards,
• Register patients, update patient records, and verify insurance accurately and timely,
• Follow company procedures related to workers’ compensation and occupational medicine patients,
• Determine, collect, and process patient payments and address collection and billing issues,
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures,
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests,
• Other duties and responsibilities as assigned.

Education and Experience

• High School graduate or equivalent,
• Previous medical clerical experience preferred,
• Basic computer knowledge, e.g., Microsoft Office,
• Positive customer service skills, including the ability to de-escalate a heightened patient interaction

Desired Characteristics and Physical Demands

• Office environment - ability to utilize electronic medical records systems is required,
• Provide customer service in accordance to clinic mission,
• Demonstrated ability to be courteous and respectful when interacting with patients and family members,
• Position will typically require sitting and keyboarding for extended periods of time,
• Occasional reaching and stooping for file,
• High attention to detail and ability to focus are necessary,
• Potential exposure to potentially infectious material and chemicals,
• Moderate noise level.

AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.

Compensation: $17.00 - $18.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation’s leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC’s stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.