Patient Care & Experience Coordinator

Optum; Henderson (NV); Vor Ort; USD 45.847.000 - 83.097.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Zusammenfassung

Optum in Henderson, NV is hiring for a full-time customer service position in a healthcare setting. You will greet patients, verify insurance details in EPIC, collect co-pays and schedule visits, ensuring a smooth patient flow.

Requirements include a High School Diploma/GED, 2+ years in customer service, and 1+ year computer experience, with reliable transportation. Benefits and growth opportunities are provided with a comprehensive package.

Qualifikationen

• High School Diploma/GED required.
• 2+ years of customer service experience.
• 1+ years of experience using computers and software.
• Reliable transportation for job-related tasks.

Aufgaben

• Provide exceptional service to all customers.
• Greet patients and check in/out; verify demographics in EPIC.
• Collect co-pays and adhere to policies.
• Schedule appointments, verify visit type and PCP.
• Maintain waiting room cleanliness and inform patients as needed.
• Coordinate with back office for smooth patient flow.
• Resolve service issues and escalate to management when needed.
• Support coworkers and float to other areas when requested.

Kenntnisse

Customer service

Computer skills

Communication

Phone etiquette

Ausbildung

High School Diploma/GED

Jobbeschreibung

Optum in Henderson, NV is hiring for a full-time customer service position in a healthcare setting. You will greet patients, verify insurance details in EPIC, collect co-pays and schedule visits, ensuring a smooth patient flow.

Requirements include a High School Diploma/GED, 2+ years in customer service, and 1+ year computer experience, with reliable transportation. Benefits and growth opportunities are provided with a comprehensive package.