Associate Patient Care Coordinator

Optum; Henderson (NV); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in Henderson, NV is hiring for a full-time customer service position in a healthcare setting. You will greet patients, verify insurance details in EPIC, collect co-pays and schedule visits, ensuring a smooth patient flow.

Requirements include a High School Diploma/GED, 2+ years in customer service, and 1+ year computer experience, with reliable transportation. Benefits and growth opportunities are provided with a comprehensive package.

Qualifications

• High School Diploma/GED required.
• 2+ years of customer service experience.
• 1+ years of experience using computers and software.
• Reliable transportation for job-related tasks.

Responsibilities

• Provide exceptional service to all customers.
• Greet patients and check in/out; verify demographics in EPIC.
• Collect co-pays and adhere to policies.
• Schedule appointments, verify visit type and PCP.
• Maintain waiting room cleanliness and inform patients as needed.
• Coordinate with back office for smooth patient flow.
• Resolve service issues and escalate to management when needed.
• Support coworkers and float to other areas when requested.

Skills

Customer service

Computer skills

Communication

Phone etiquette

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Come makes an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

Schedule

This position is full-time (40 hours/week). Office is open 7 days per week, shifts between the hours of 7:00AM - 7:00PM. The supervisor will determine the schedule.

Location

2845 Sienna Heights Dr. Henderson, NV 89052. Travel may be required to other locations for coverage and training, depending on business need.

Primary Responsibilities

• Provide exceptional service to all customers
• Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in EPIC and update as necessary
• Collect appropriate co-pays and adhere to all policies
• Schedule appointments as necessary, verifying correct visit type and primary care provider
• Responsible for waiting room management cleanliness, communicating pertinent information to patients and ensuring all patients have been assisted
• Work with back office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 2+ years of customer service experience
• 1+ years of experience working with computers and computer programs
• Access to reliable transportation during work hours for job-related tasks

Preferred Qualifications

• 1+ years of experience in a healthcare setting
• 1+ years of experience with insurance programs and basic managed care principles such as referrals and prior authorization
• Knowledge/understanding of CPT/ICD-10 coding
• Ability to work in an office setting with patient contact during shift

Soft Skills

• Excellent communication skills and phone etiquette

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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