Patient Care & Equipment Support Specialist

Tactical Rehabilitation Inc; Box Elder (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Tactical Rehabilitation Inc. is seeking a Patient Care Specialist 1 to assist patients with medical equipment, provide usage instructions, and deliver compassionate care in a busy office.

The role focuses on accurate documentation, answering inquiries, and resolving patient complaints. This entry-level position requires a high school diploma, strong communication, and the ability to work with patients in person, including measurements for fittings.

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 6 months of experience providing patient services in health care or related settings.
• COF certification obtained or within 12 months of hire.
• Basic knowledge of US Military, veteran or family connections preferred.

Responsibilities

• Assist patients with fitting and usage instructions for medical equipment.
• Process patient equipment orders and verify documentation.
• Maintain accurate patient records and documentation.
• Ensure proper sanitation and maintenance of medical equipment.
• Provide basic troubleshooting support for equipment issues.
• Adhere to safety regulations and company procedures.
• Interact with patients for appointment scheduling.
• Complete Orientation & Annual Competencies Checklist.

Skills

Excellent communication

Active listening

Teamwork

Integrity and respect

Attention to detail

Customer service

Office software proficiency

Problem solving

Adaptability

Safety compliance

Education

High school diploma or equivalent

Associate degree preferred

Tools

Office Suite

Job description

Tactical Rehabilitation Inc. is seeking a Patient Care Specialist 1 to assist patients with medical equipment, provide usage instructions, and deliver compassionate care in a busy office.

The role focuses on accurate documentation, answering inquiries, and resolving patient complaints. This entry-level position requires a high school diploma, strong communication, and the ability to work with patients in person, including measurements for fittings.