Patient Care Specialist: Equipment Fitting & Support

Tactical Rehabilitation Inc.; Jacksonville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Tactical Rehabilitation Inc. is seeking a Patient Care Specialist 1 (PCS1), an entry-level role focusing on assisting patients with medical equipment, delivering proper usage instructions, and providing excellent patient care in a clinical office setting.

The position requires addressing inquiries and resolving patient complaints while maintaining accurate records and adherence to safety standards. The PCS1 will liaise with patients for fittings, ordering equipment, and scheduling, while meeting

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 6 months of experience in patient services in health care settings.
• Basic knowledge of US Military, prior service, or family/veteran status.
• Excellent communication skills including active listening.
• Service oriented and able to report patient grievances.
• Competent in Office Suite and other office programs.
• Attention to detail to ensure accuracy of electronic and print data entry in updating EMR.
• Teamwork and strong interpersonal skills.

Responsibilities

• Assist patients with fitting and usage instructions for medical equipment.
• Process patient equipment orders and verify documentation.
• Maintain accurate patient records and documentation.
• Ensure proper sanitation and maintenance of medical equipment.
• Provide basic troubleshooting support for equipment issues.
• Adhere to safety regulations and company procedures.
• Interact with patients for appointment scheduling.
• Complete Orientation & Annual Competencies Checklist.
• COF certification within 12 months of hire date.

Job description

Tactical Rehabilitation Inc. is seeking a Patient Care Specialist 1 (PCS1), an entry-level role focusing on assisting patients with medical equipment, delivering proper usage instructions, and providing excellent patient care in a clinical office setting.

The position requires addressing inquiries and resolving patient complaints while maintaining accurate records and adherence to safety standards. The PCS1 will liaise with patients for fittings, ordering equipment, and scheduling, while meeting