Part Time Desk Operations Specialist - Cardiovascular Surgery

Mayo Clinic; Rochester (MN); On-site; USD 26,000 - 40,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks a Desk Operations Specialist to facilitate patient visits and support the health care team by coordinating appointment schedules and preparing patients for exams.

The role requires excellent customer service, effective communication, and the ability to navigate multiple electronic systems and devices, including kiosks and tablets. Flexibility for cross-coverage and travel may be needed.

Qualifications

• Excellent customer service and conflict de-escalation skills.
• Ability to navigate multiple electronic applications and devices and assist patients in using kiosks.
• Ability to greet patients, verify appointments, and support access/navigation workflows.

Responsibilities

• Coordinate complex appointment schedules and daily activities of care providers.
• Prepare patients and gather pre-exam information.
• Verify demographics and insurance information; inform patients of delays or changes.

Skills

Customer service

Communication

Conflict resolution

EHR navigation

Multi-tasking

Patient assistance

Tools

EHR software

iPad/tablet usage

Kiosks

Job description

The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure.. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. DOS must be able to push/pull up to 75 pounds on occasion.

This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.