Advanced Patient Concierge & Safety Lead

Mayo Clinic; Rochester (MN); On-site; USD 21,000 - 36,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks an Information Desk Attendant II to greet patients, visitors, and staff with professionalism and compassion. You will coordinate resources to ensure a seamless, patient-centered experience on the downtown campus.

This role emphasizes empathetic communication, privacy protection, and collaboration with clinical and operational teams to support mobility, safety, and service recovery in routine and high-stress situations.

Qualifications

• Strong interpersonal skills with patients, visitors, and staff.
• Ability to handle routine and high-stress situations with composure.
• Commitment to patient privacy and HIPAA compliance.

Responsibilities

• Greet patients, visitors, and staff with professionalism and compassion.
• Coordinate resources and support appointment navigation.
• Provide mobility assistance and patient safety support as needed.
• Serve as escalation resource for complex situations and ensure service recovery.

Skills

Empathetic communication

Critical thinking

Independent judgment

Customer-focused interactions

Resource coordination

Mobility assistance awareness

Job description

Mayo Clinic in Rochester, MN seeks an Information Desk Attendant II to greet patients, visitors, and staff with professionalism and compassion. You will coordinate resources to ensure a seamless, patient-centered experience on the downtown campus.

This role emphasizes empathetic communication, privacy protection, and collaboration with clinical and operational teams to support mobility, safety, and service recovery in routine and high-stress situations.