Patient Experience Desk Attendant II — Flexible Part-Time

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA & FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN seeks an Information Desk Attendant II to provide patient-centered support across the downtown campus. You will greet patients and visitors, coordinate resources, and address complex needs with empathy and professionalism.

This part-time, nonexempt role requires strong communication, mobility assistance, and familiarity with EPIC/PAG. Training and collaboration across departments ensure safe, dignified patient experiences.

Qualifications

• High school diploma or equivalent required; associate degree preferred in healthcare-related field.
• Experience in healthcare, patient support, or high-volume customer service environment required (2+ years).
• Proficiency in patient mobility assistance, safety, and related training/certifications is required.

Responsibilities

• Provide frontline resource for complex patient and visitor needs across Mayo Clinic downtown campus.
• Coordinate patient assistance, appointment navigation, and service requests; collaborate with clinical/operational teams.
• Serve as escalation resource for complex situations requiring problem-solving and cross-functional coordination.
• Support patient mobility and safety, including use of gait belts, ceiling lifts, and related equipment.

Skills

Empathetic communication

Patient mobility

Patient safety

EPIC navigation

Interpersonal skills

Education

High school diploma

Associate's degree preferred

Tools

EPIC

PAG

Job description

Mayo Clinic in Rochester, MN seeks an Information Desk Attendant II to provide patient-centered support across the downtown campus. You will greet patients and visitors, coordinate resources, and address complex needs with empathy and professionalism.

This part-time, nonexempt role requires strong communication, mobility assistance, and familiarity with EPIC/PAG. Training and collaboration across departments ensure safe, dignified patient experiences.