Hybrid Patient Appointment Specialist

Mayo Clinic; Rochester (MN); Híbrido; USD 29.000 - 41.000; Jornada completa

Descripción de la vacante

Mayo Clinic is seeking a Patient Appointment Services Specialist in Rochester, MN. You will schedule patient appointments, respond to patient needs, and support health care providers with accurate information.

Responsibilities include navigating electronic tools for scheduling, updating patient records, and coordinating multi-specialty itineraries. This is a day-shift, hybrid role within 100 miles of Rochester, MN, with some on-site requirements based on operational needs.

Formación

• High school diploma/GED and/or Associate’s Degree required.
• Minimum two years’ customer service experience in a multi-tasking environment such as call center or medical setting.
• Ability to complete Medical Terminology course within six months, if no medical background.

Responsabilidades

• Determine accurate appointment scheduling using electronic tools.
• Update patient health information across multiple computer resources (e.g., insurance).
• Coordinate complex scheduling including multi-specialty itineraries.
• Communicate clearly with patients and health care team using professional phone etiquette.

Conocimientos

Customer service

Multi-tasking

Scheduling

Phone etiquette

Communication

Computer skills

Insurance terminology

Educación

High school diploma/GED

Associate’s Degree

Herramientas

EHR systems

Microsoft Office

Descripción del empleo

Mayo Clinic is seeking a Patient Appointment Services Specialist in Rochester, MN. You will schedule patient appointments, respond to patient needs, and support health care providers with accurate information.

Responsibilities include navigating electronic tools for scheduling, updating patient records, and coordinating multi-specialty itineraries. This is a day-shift, hybrid role within 100 miles of Rochester, MN, with some on-site requirements based on operational needs.