Patient Care CSR: Inbound Support & Billing

Labcorp; North Carolina; On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) and PTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a Customer Service Support Rep - Patient Customer Service in its Revenue Cycle Management Division. The role involves handling 80+ inbound calls daily from patients, doctors, and insurers, initiating payment plans, and resolving inquiries during calls.

The schedule is Monday–Friday 10:00am–7:00pm EST with training hours 9am–6pm EST. Benefits include comprehensive options and growth opportunities within Labcorp.

Qualifications

• High school diploma or GED required.
• 1 year or more customer service experience.
• Preferred 1 year or more high-volume call center experience.
• Preferred 1 year or more medical billing, insurance claims, and explanation of benefits.
• Preferred 1 year or more patient billing.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices or insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Proficiently learn processes after completing a structured training program.

Skills

Customer service

Call center

Communication

Data entry

Teamwork

Education

High School Diploma or GED

Job description

Labcorp is seeking a Customer Service Support Rep - Patient Customer Service in its Revenue Cycle Management Division. The role involves handling 80+ inbound calls daily from patients, doctors, and insurers, initiating payment plans, and resolving inquiries during calls.

The schedule is Monday–Friday 10:00am–7:00pm EST with training hours 9am–6pm EST. Benefits include comprehensive options and growth opportunities within Labcorp.