Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Labcorp; Burlington (NC); Remote; USD 24,452 - 28,929; Full time

Benefits offered by this job

Work from home opportunity

Quarterly variable bonus potential

Generous paid time off

Medical, Vision and Dental Insurance Options

401(k) and Employee Stock Purchase plans

Job summary

A healthcare service provider is seeking a Customer Service Support Representative in Burlington, NC. The ideal candidate will handle over 80 inbound calls per day, guiding patients through billing inquiries and payment plans. A high school diploma and at least one year of related experience are required; prior experience in medical billing or customer service is preferred. Bilingual candidates in English and Spanish are highly desired. This position offers a work-from-home opportunity with a competitive hourly rate ranging from $17.75 to $21.00.

Qualifications

• Minimum 1+ year work experience required.
• Previous work in medical billing or customer service preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Answer 80+ inbound calls per day from patients and doctors’ offices.
• Initiate payment plans for patients for outstanding balances.
• Utilize resources to resolve patient inquiries.

Skills

Ability to work in a fast-paced environment

Attention to detail

Excellent communication skills

Education

High School Diploma or equivalent

Job description

CUSTOMER SERVICE SUPPORT REP – PATIENT BILLING CUSTOMER SERVICE

At Labcorp, you are part of a journey to accelerate life‑changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career‑building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Responsibilities

• Answer 80+ inbound calls per day from patients, doctors’ offices, and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Become proficient with processes after completing a structured training program.

Knowledge, Skills, and Abilities

• Ability to work and learn in a fast‑paced environment.
• Attention to detail.
• Perform successfully in a team environment.
• Excellent organization skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha‑Numeric data entry proficiency.
• Excellent communication skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1+ year work experience required.
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast‑paced environment strongly preferred.
• Previous work in high‑volume calls environment with several computer windows open highly desirable.
• Previous interaction and communications with patients regarding medical information strongly preferred.
• Bilingual in English and Spanish highly desirable.

Technical/Other Requirements

• Internet download speed of at least 50 megabytes per second connectivity required – if working remote (not just satellite).
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi‑Fi, mobile routers, or mobile hotspot with Ethernet port.
• Dedicated area to perform duties without interference; structured environment with structured breaks.
• Ability to manage time and tasks independently while maintaining productivity.

Benefits

• Work from home opportunity.
• Quarterly variable bonus potential.
• Generous paid time off.
• Medical, Vision and Dental Insurance Options.
• Flexible Spending Accounts.
• 401(k) and Employee Stock Purchase plans.
• No charge lab testing.
• Fitness Reimbursement Program.
• And many more incentives.

Shift and Schedule

The SHIFT for this position will be Monday‑Friday; 11 am‑8 pm (EST), which is 10 am‑7 pm CST, 9 am‑6 pm MST, and 8 am‑5 pm PST. During training, the hours will be 9 am‑6 pm EST. 2nd shift differential applicable for candidates that reside in EST zone.

Application Window

Application Window closes: 1/23/2025

Pay Range

$17.75–$21.00 an hour

Benefits Summary

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Equal Opportunity Employer

Labcorp is Proud To Be An Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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