Customer Service Support Representative

Labcorp

Roanoke Rapids (NC)

On-site

USD 22,041 - 34,440

Full time

14 days+

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Benefits offered by this job

Comprehensive medical benefits

401(k) plan

Tuition reimbursement

Job summary

A healthcare company is looking for a Customer Service Support Representative in Roanoke Rapids, NC. This full-time entry-level role involves assisting customers, resolving inquiries, and providing product education while ensuring a high-quality customer experience. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills.

Qualifications

Previous experience in a customer service role required.
Experience working in a contact center/call center environment preferred.
Prior healthcare industry experience is a plus.

Responsibilities

Act as a liaison between LabCorp, the customer base and patients.
Resolve routine customer requests.
Provide customer education and information.

Skills

Customer service orientation

Strong verbal and written communication skills

Multitasking abilities

Flexibility

Education

High School Diploma or GED equivalent

Tools

Microsoft Office Suite

Salesforce.com

Job description

Join to apply for the Customer Service Support Representative role at Labcorp.

The schedule for the position will be Monday - Friday 9:30am - 6pm EST TIME ZONE.

PAY RANGE $16 - $25

APPLICANT WINDOW CLOSES NOVEMBER 8, 2025

Labcorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world‑class customer experience. The ideal candidate will be passionate about customer service and motivated to work with a customer‑centric team in an innovative company.

Requirements

High School Diploma or GED equivalent required
Previous experience in a customer service role
Experience working in a contact center/call center environment preferred
Current or previous Labcorp experience
Prior healthcare industry experience, such as a physician’s office or a hospital, is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly

Job Duties/Responsibilities

Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp’s products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Seniority level