RCM Cust Svc Support Rep-10am-7pm EST Remote (Patient Customer Service)

Labcorp; North Carolina; On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) and PTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a Customer Service Support Rep - Patient Customer Service in its Revenue Cycle Management Division. The role involves handling 80+ inbound calls daily from patients, doctors, and insurers, initiating payment plans, and resolving inquiries during calls.

The schedule is Monday–Friday 10:00am–7:00pm EST with training hours 9am–6pm EST. Benefits include comprehensive options and growth opportunities within Labcorp.

Qualifications

• High school diploma or GED required.
• 1 year or more customer service experience.
• Preferred 1 year or more high-volume call center experience.
• Preferred 1 year or more medical billing, insurance claims, and explanation of benefits.
• Preferred 1 year or more patient billing.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices or insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Proficiently learn processes after completing a structured training program.

Skills

Customer service

Call center

Communication

Data entry

Teamwork

Education

High School Diploma or GED

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team.

Work Schedule

Monday - Friday 10:00am - 7:00pm EST

Training hours

9am to 6pm EST

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Minimum Qualifications

• High School Diploma or GED equivalent
• 1 year or more customer service experience

Preferred Qualifications

• 1 year or more high volume call center experience
• 1 year or more medical billing, insurance claims, and explanation of benefits
• 1 year or more patient billing

Additional Job Standards

• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues
• Monday - Friday 10:00am - 7:00pm EST - Training hours: 9am to 6pm EST

Application Window closes: 9/18/2026

Pay Range: $17.75-$21.00

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

At Labcorp, you are part of a journey to accelerate life‑changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career‑building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world‑class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer‑centric team in an innovative company.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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