Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Labcorp; North Carolina; Remote; USD 21,008 - 22,041; Full time

Benefits offered by this job

Generous paid time off

Medical, Vision and Dental Insurance

401k and Employee Stock Purchase plans

Fitness Reimbursement Program

Quarterly variable bonus potential

Job summary

A healthcare services provider is seeking a Cust Svc Support Rep to work remotely from 11am-8pm EST. The role requires answering patient inquiries, initiating payment plans, and maintaining performance goals. The ideal candidate has a high school diploma, at least one year of relevant experience, and excellent communication skills. This position includes a competitive pay range of $15.25-16.00 per hour along with various benefits.

Qualifications

• Minimum 1+ year work experience required in relevant fields.
• Previous experience in medical billing, customer service, or call centers strongly preferred.
• Ability to manage tasks independently while maintaining productivity.

Responsibilities

• Answer 80+ inbound calls from patients and providers daily.
• Initiate payment plans for patients with outstanding balances.
• Utilize resources to resolve inquiries effectively.

Skills

Fast-paced work

Attention to detail

Team collaboration

Organization skills

Data entry proficiency

Excellent communication

Education

High School Diploma or equivalent

Job description

Overview

Cust Svc Support Rep – 11am-8pm EST Remote (Patient Customer Service) at Labcorp. Labcorp is seeking energetic, customer service focused individuals to resolve patient billing issues and deliver exemplary customer experiences.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor’s offices and/or private insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Become proficient with processes after completing a structured training program.

Knowledge, Skills & Abilities

• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-numeric data entry proficiency
• Excellent communication skills

Qualifications

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred

Technical / Other Requirements

• Internet download speed of at least 50 Mbps if working remote
• Dedicated area to perform duties without interference; structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity

Why Join Labcorp

• Work from home opportunity
• Quarterly variable bonus potential
• Generous paid time off
• Medical, Vision and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives

Application Window & Compensation

Application window closes: 9/16/2025

Pay Range: $15.25-16.00 per hour, or state/local minimum wage if higher. Offers based on skills, experience, and internal equity.

Shift: Monday-Friday; 11am-8pm EST (10am-7pm CST, 9am-6pm MST, 8am-5pm PST).

Shift differential: 10% for residents in the Eastern Time Zone.

Equal Opportunity

Labcorp Is Proud To Be An Equal Opportunity Employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.

Accessibility

If you need assistance using our online tools to search and apply for jobs, or need an accommodation, please visit our accessibility site or contact Labcorp Accessibility. For more information about data collection and privacy, please see our Privacy Statement.