Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Labcorp; Burlington (NC); Remote; USD 21,008 - 22,041; Full time

Benefits offered by this job

Work from home opportunity

Generous paid time off

Medical, vision and dental insurance options

401(k) and Employee Stock Purchase plans

Fitness reimbursement program

Job summary

A healthcare service provider is seeking a Client Customer Service Support Representative to manage calls and address concerns in a remote environment. The ideal candidate should have a high school diploma and experience in customer service. This position offers flexible scheduling and a pay range of $15.25 - $16.00 per hour with benefits such as generous paid time off and medical insurance options.

Qualifications

• Minimum one year of work experience required.
• Previous call center and customer service experience strongly preferred.
• Strong phone and verbal communication skills with active listening preferred.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Follow approved standard operating procedures to update and resolve denied claims.
• Communicate via telephone with physicians, insurance companies and patients.

Skills

Customer service

Phone communication

Critical thinking

Education

High School Diploma or equivalent

Job description

Overview

Labcorp is seeking a Client Customer Service Support Representative to join our team. This role supports Client AR & Customer Service in RCM, working with physician offices, hospital laboratories, patients and internal customers to address client needs accurately and efficiently. The ideal candidate is passionate about customer service and motivated to work with a customer-centric team in an innovative company.

Responsibilities

• Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day
• Follow approved standard operating procedures (SOPs) to update and provide necessary information to resolve denied claims
• Continuously evaluate current policies and SOPs and provide recommendations for process improvements
• Handle sensitive information in a confidential manner
• Read and understand explanations of benefits or related correspondence
• Accurately document all accounts in accordance with guidelines and regulations
• Communicate via telephone with physicians, insurance companies and patients
• Utilize tools to verify eligibility, claim status and/or obtain better billing information

Qualifications

• High School Diploma or equivalent required
• Minimum one year of work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills with active listening preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Remote Work

• Dedicated area to perform duties without interference; structured environment with scheduled lunch and breaks
• Ability to manage time and tasks independently while maintaining productivity

Technical Requirements

• Internet download speed of at least 50 Mbps
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cable; no Wi-Fi, mobile routers or mobile hotspots with Ethernet port

Benefits

• Work from home opportunity
• Generous paid time off
• Medical, vision and dental insurance options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No-charge lab testing
• Fitness reimbursement program
• And more incentives

Application Window, Schedule & Pay

Application window closes 9/23/2025.

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST.

Pay Range: $15.25 - $16.00 per hour (state minimums apply if higher).

Equal Opportunity

Labcorp is an equal opportunity employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, sexual orientation, gender identity or expression, age, veteran status, disability, or any other legally protected characteristic. Arrest or conviction records will be considered in accordance with applicable law.

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