BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)

Labcorp; Burlington (NC); On-site; USD 24,452 - 28,929; Full time

Benefits offered by this job

Work from home opportunity

Quarterly variable bonus potential

Generous paid time off

Medical, Vision and Dental Insurance Options

401k and Employee Stock Purchase Plans

No Charge Lab Testing

Fitness Reimbursement Program

Job summary

A healthcare provider is seeking a Bilingual Customer Service Support Representative to join their team. In this role, you will answer over 80 inbound calls daily, primarily assisting Spanish-speaking customers while ensuring satisfaction and resolving billing inquiries. The position offers a work-from-home option, a competitive pay rate between $17.75 - $21.00, and comprehensive benefits including medical, dental, and vision insurance. If you are passionate about helping others and fluent in English and Spanish, apply now.

Qualifications

• Professionally fluent and proficient in both English and Spanish.
• Must possess a strong focus on customer service.
• Previous medical and/or call center experience is a plus.

Responsibilities

• Answer 80+ inbound calls per day from patients and insurance carriers.
• Assist Spanish-speaking customers on 85% of calls.
• Maintain performance goals and data entry proficiency.

Skills

Bilingual (English/Spanish)

Excellent verbal and listening skills

Attention to detail

Excellent organization skills

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
• 85% of calls will be assisting Spanish speaking customers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

Knowledge | Skills | Abilities

• Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish‑speaking clients.
• Ability to work and learn in a fast‑paced environment.
• Attention to detail.
• Perform successfully in a team environment.
• Excellent organization skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha‑Numeric data entry proficiency.
• Excellent verbal and listening skills.

Why should I become a Customer Service Support Representative at LabCorp?

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase Plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Technical Requirements

• Internet download speed of at least 50 megabytes per second.
• No satellite internet.
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi‑Fi, mobile routers, or mobile hotspot with ethernet port.

License | Certification | Education

• Requires a High School Diploma or equivalent.
• Previous medical and/or call center experience a plus.

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5pm (PST). 2nd shift differential applicable for candidates that reside in EST zone. NOTE: During training, the hours will be 9am-6pm EST.

Application Window

Closes - 2/23/26

Pay Rate

$17.75 - $21.00

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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