Dental Office Patient Care Coordinator

Western Dental; Spring Hill (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to greet patients, guide them through the practice, and coordinate treatment services.

The PCC will help patients understand options, costs, insurance coverage, and payment plans, while building lasting relationships and ensuring a welcoming experience. The role emphasizes exceptional communication, strong customer service, and sales skills, with duties including appointment management, patient consultations, and follow-up

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Communication

Customer service

Sales

Education

High school diploma or equivalent

Tools

Denticon/Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to greet patients, guide them through the practice, and coordinate treatment services.

The PCC will help patients understand options, costs, insurance coverage, and payment plans, while building lasting relationships and ensuring a welcoming experience. The role emphasizes exceptional communication, strong customer service, and sales skills, with duties including appointment management, patient consultations, and follow-up