Patient Experience Coordinator | Healthcare Front Desk

Professional Physical Therapy; Revere (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

PTO

Job summary

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. You will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma

Tools

Computer skills

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. You will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment.