Patient Care Coordinator | Front Desk & Clinic Ops

Fusion Physical Therapy Partners; Hanover (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off + 6 paid holidays

Medical, dental, and vision insurance

Disability insurance

Job summary

BE Fit Physical Therapy in Hanover, NH is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering a welcoming experience and coordinating appointments. This role supports therapists, handles registrations, and maintains accurate patient records in a fast-paced clinic.

The position requires strong communication, organization, and computer skills, with some evening shifts and a valid driver's license.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal in person and by phone, to interact professionally with patients and internal staff.
• Strong computer skills with knowledge of Google Docs or similar is preferred.
• Valid driver's license.
• Ability to work flexible afternoon and some evening shifts.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

Skills

Communication skills

Customer service

Time management

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Google Docs

EHR systems

Job description

BE Fit Physical Therapy in Hanover, NH is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering a welcoming experience and coordinating appointments. This role supports therapists, handles registrations, and maintains accurate patient records in a fast-paced clinic.

The position requires strong communication, organization, and computer skills, with some evening shifts and a valid driver's license.