Patient Experience Coordinator — Monthly Bonus

Professional Physical Therapy; Leominster (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Sick time under MA law

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator in Massachusetts to be the first point of contact for patients, delivering exceptional service and a positive experience. You will greet patients, answer phones, schedule appointments, and handle registrations with careful data entry.

The role requires strong communication, organization, and computer skills, with a fast-paced environment and a monthly performance bonus provision.

Qualifications

• High school diploma or equivalent.
• Customer service or administrative experience in healthcare preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computers and quick to learn new software.

Responsibilities

• Greet patients.
• Answer phones.
• Schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Computer skills

Scheduling software

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator in Massachusetts to be the first point of contact for patients, delivering exceptional service and a positive experience. You will greet patients, answer phones, schedule appointments, and handle registrations with careful data entry.

The role requires strong communication, organization, and computer skills, with a fast-paced environment and a monthly performance bonus provision.