Patient Care Coordinator: Seamless Scheduling & Care

joinaegvision; Kennebunk (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations and support patient flow, schedule optimization, and seamless coordination across the care team. The role requires anticipating needs and clear communication to ensure a high-quality patient experience.

Responsibilities include greeting patients and coordinating appointments, confirming reminders, verifying insurance, and entering data in EMR to maintain efficient patient flow and billing accuracy.

Qualifications

• High school diploma or equivalent.
• Ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and serve as the primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and optimize provider schedules, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits for efficient flow.
• Record charges, co-pays, and payments in EMR; support claim preparation.
• Run reports to ensure billing accuracy and up-to-date accounts.
• Monitor daily patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for seamless transitions.
• Support retention with follow-up and recall for annual/medical visits.

Skills

Patient-centered service

Communication skills

Organizational skills

Team collaboration

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations and support patient flow, schedule optimization, and seamless coordination across the care team. The role requires anticipating needs and clear communication to ensure a high-quality patient experience.

Responsibilities include greeting patients and coordinating appointments, confirming reminders, verifying insurance, and entering data in EMR to maintain efficient patient flow and billing accuracy.