Patient Care Coordinator — Seamless Care & Scheduling

joinaegvision; Plano (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to greet patients, manage front desk operations, and support patient flow and schedule optimization. You will coordinate across the care team to ensure a smooth visit for every patient.

Responsibilities include answering calls, scheduling, confirmations, insurance eligibility checks, EMR data entry, collecting payments, and supporting recall and follow-up efforts while maintaining confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication skills.
• Ability to work collaboratively across teams.
• Proficient with EMR and practice management systems.
• Maintain patient confidentiality and professionalism.

Responsibilities

• Greet patients and serve as the primary contact at the front desk.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR.
• Explain insurance coverage and patient financial responsibilities clearly.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR and reconcile balances.
• Run billing and appointment reports to ensure data accuracy.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support recall and reactivation outreach for ongoing care.
• Maintain a clean, organized front-office environment.

Skills

Organization

Communication

Interpersonal skills

Team collaboration

Confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to greet patients, manage front desk operations, and support patient flow and schedule optimization. You will coordinate across the care team to ensure a smooth visit for every patient.

Responsibilities include answering calls, scheduling, confirmations, insurance eligibility checks, EMR data entry, collecting payments, and supporting recall and follow-up efforts while maintaining confidentiality in a fast-paced environment.