Patient Care Coordinator — Scheduling & Patient Support

Ottobock; Clinton Charter Township (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health savings accounts

FSA options

Life insurance

Paid time off

Company holidays

Floating holidays

DailyPay

401k match

Job summary

Ottobock’s Clinton Township clinic seeks an on-site Patient Care Coordinator to manage front-d desk duties, scheduling, and patient documentation. This role supports scheduling, insurance verification, and communications with physicians and facilities to ensure smooth patient visits.

The PCC will handle patient accounts, documentation, and basic shipping of medical devices while maintaining HIPAA and compliance. Strong MS Office skills and prior medical office experience are preferred.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare/Medicaid preferred.

Responsibilities

• Provide administrative support at the front desk and greet patients.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate scheduling, financial responsibility, and documentation with patients via phone, fax, or email.
• Obtain medical documentation from physicians and other providers as needed.
• Perform initial insurance verification and assist in securing authorizations.
• Create patient profiles in the Medical Record system.
• Light shipping and receiving of medical device products.

Skills

MS Office

Communication skills

Time management

Data entry

Education

High school diploma or equivalent

Job description

Ottobock’s Clinton Township clinic seeks an on-site Patient Care Coordinator to manage front-d desk duties, scheduling, and patient documentation. This role supports scheduling, insurance verification, and communications with physicians and facilities to ensure smooth patient visits.

The PCC will handle patient accounts, documentation, and basic shipping of medical devices while maintaining HIPAA and compliance. Strong MS Office skills and prior medical office experience are preferred.