Patient Care Coordinator — Front Desk & Scheduling Pro

Ottobock; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health savings accounts

Flexible spending account options

Life insurance

Paid time off

Company holidays

Floating holidays

DailyPay

Disability insurance

401k match

Job summary

Ottobock.care in Saginaw, MI seeks a Patient Care Coordinator to join our clinic team. You will greet patients, manage scheduling, and ensure documentation flows smoothly to support confident, independent life for our patients.

The PCC will handle front desk duties, verify insurance, secure authorizations, maintain accurate medical records, and coordinate communications among patients, physicians, and staff to deliver high-quality care.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• DME experience a plus.
• Customer service experience.

Responsibilities

• Provide administrative front desk support by answering calls, taking messages, routing calls, or notifying staff.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate with patients regarding scheduling, financial responsibility, required documents via live, phone, fax, or email.
• Obtain medical documentation from physicians and other providers via direct live/phone, fax, and email.
• Assist in securing insurance authorizations for patient cases.
• Create patient account in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

MS Office

Databases

Communication

Interpersonal skills

Organizational skills

Analytical skills

Time management

Customer service

Insurance verification

Medicare knowledge

Medicaid knowledge

DME experience

Education

High school diploma or equivalent

Job description

Ottobock.care in Saginaw, MI seeks a Patient Care Coordinator to join our clinic team. You will greet patients, manage scheduling, and ensure documentation flows smoothly to support confident, independent life for our patients.

The PCC will handle front desk duties, verify insurance, secure authorizations, maintain accurate medical records, and coordinate communications among patients, physicians, and staff to deliver high-quality care.