Patient Care Coordinator

Ottobock SE & Co. KGaA; Michigan; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Generous paid time off

7 company holidays

Floating holidays

DailyPay

100% company-paid short & long-term disability

Job summary

Ottobock SE & Co. KGaA is looking for an on-site Patient Care Coordinator in Clinton Township, MI. The role includes providing administrative support at the front desk, assisting with patient appointments, and ensuring excellent customer service.

Qualifications include proficiency in MS Office, strong communication skills, and office administration experience, preferably in a medical or dental setting. The position comes with competitive benefits including paid time off, floating holidays, and company-paid life insurance.

Qualifications

• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical benefits eligibility verification experience.
• Vision screening experience.

Responsibilities

• Provide administrative support at the front desk.
• Assist with scheduling patient appointments.
• Ensure customers receive the best service possible.
• Communicate courteously and professionally with patients.
• Obtain medical documentation from various healthcare professionals.
• Perform initial insurance verification.
• Create patient account profile in the Medical Record system.
• Maintain a clean office work environment.

Skills

Proficient in MS Office

Strong communication skills

Excellent organizational skills

Interpersonal skills

Analytical skills

Time-management skills

Education

High school diploma or equivalent

Job description

We are currently looking for an on‑site Patient Care Coordinator (PCC) at our Clinton Township, MI office.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time‑management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical benefits eligibility verification experience.
• Vision screening experience.
• Health savings accounts with employer contribution.
• Flexible spending account options.
• Company‑paid life insurance policy.
• Generous paid time off.
• 7 company holidays.
• Floating holidays.
• DailyPay.
• 100% company‑paid short & long‑term disability.