Patient Care Concierge — On-Site Clinic Admin

OTTO BOCK PATIENT CARE LLC; Clinton Charter Township (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health savings accounts with employer

Flexible spending account options

Company-paid life insurance policy

Generous Paid Time Off

7 Company holidays

Floating holidays

DailyPay

Short & Long-term disability (100%)

401k match

Job summary

Otto Bock Patient Care, LLC is seeking an on-site Patient Care Coordinator at our Clinton Township, MI clinic. You will greet patients and ensure scheduling and documentation run smoothly, helping patients move through life with confidence and independence.

The role emphasizes administrative efficiency, accurate insurance verification, and courteous, professional communication with patients and providers. This position requires on-site presence in Michigan and supports our patient care mission.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

MS Office

Databases

Communication

Interpersonal skills

Organizational skills

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Otto Bock Patient Care, LLC is seeking an on-site Patient Care Coordinator at our Clinton Township, MI clinic. You will greet patients and ensure scheduling and documentation run smoothly, helping patients move through life with confidence and independence.

The role emphasizes administrative efficiency, accurate insurance verification, and courteous, professional communication with patients and providers. This position requires on-site presence in Michigan and supports our patient care mission.