Patient Care & Scheduling Specialist (On-Site)

OTTO BOCK PATIENT CARE LLC; Saginaw (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health Savings Accounts with employer

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

DailyPay

Disability insurance (short & long‑ter

401k match up to 3.5%

Job summary

Otto Bock Patient Care LLC in Saginaw, MI is seeking a Patient Care Coordinator (PCC) to support front desk operations, scheduling, and documentation. You will help patients move through visits by greeting customers and ensuring smooth scheduling and accurate records.

The role requires strong MS Office and communication skills, high school or equivalent, and prior office experience in a medical setting—healthcare benefits are included with full-time employment.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

MS Office proficiency

Strong communication

Organizational skills

Time management

Analytical skills

Customer service

Education

High school diploma or GED

Job description

Otto Bock Patient Care LLC in Saginaw, MI is seeking a Patient Care Coordinator (PCC) to support front desk operations, scheduling, and documentation. You will help patients move through visits by greeting customers and ensuring smooth scheduling and accurate records.

The role requires strong MS Office and communication skills, high school or equivalent, and prior office experience in a medical setting—healthcare benefits are included with full-time employment.