Patient Care Coordinator: Pre-Registration & Scheduling

Optum; Bangor (ME); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid training

Benefits package

Job summary

Northern Light Health, in strategic partnership with Optum, seeks a Patient Access role focused on pre-registration and patient information accuracy. This position supports patients, providers, and departments to ensure smooth visits.

3–6 weeks of paid onsite training with a schedule that may transition to work from home later. Weekly hours span mornings and weekends as required, with a comprehensive benefits package offered.

Qualifications

• High School Diploma / GED.
• 6+ months of experience in an office or customer service setting (phone or in person).
• 18 years of age or older.
• Ability to work varied shifts including Tue/Wed mornings and Sat morning.
• Training onsite before transitioning to work from home.
• Influenza vaccination or commitment to vaccinate.

Responsibilities

• Provide excellent customer service to patients, providers, and departments in person or by phone.
• Collect and verify patient demographics and insurance information.
• Coordinate with other departments to address patient questions or needs.
• Collect copays or patient liabilities prior to service.
• Monitor department metrics and ensure productivity and audit goals are met.

Skills

Customer service

Attention to detail

Phone support

Windows PC

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

Northern Light Health, in strategic partnership with Optum, seeks a Patient Access role focused on pre-registration and patient information accuracy. This position supports patients, providers, and departments to ensure smooth visits.

3–6 weeks of paid onsite training with a schedule that may transition to work from home later. Weekly hours span mornings and weekends as required, with a comprehensive benefits package offered.