Patient Care Coordinator

Harbor Audiology & Hearing Services, Inc.; Silverdale (WA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Harbor Audiology & Hearing Services, Inc. in Silverdale seeks a Front Office Professional to coordinate schedules, handle calls, verify insurance, and support the patient experience.

You will work as part of a team, communicate with patients, maintain HIPAA privacy, and help with appointments, referrals, and basic hearing aid tasks.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2+ years front office experience preferred.
• Healthcare/Medical experience beneficial.
• Proficient with Microsoft Office.
• Strong organization and multitasking; team player.
• Korean speaking a plus.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports wellness by asking current patients for referrals annually.
• Executes appointment reminder process with pre-calls 24 hours prior to appointment.
• Ensures the patient has the best experience with timely, courteous interactions.
• Verifies insurance and completes necessary paperwork to ensure devices are delivered timely.
• Participates in ongoing training as assigned by Operations Supervisor.
• Anticipates provider needs and supports patient care.
• Learn to clean and do minor repairs of hearing aids.
• Maintains patient privacy in HIPAA compliance.
• Tracks and reports daily scheduling metrics.

Skills

Front office experience

Healthcare experience

Multitasking

Team player

Communication skills

Korean language ability

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Office equipment

Job description

Join our privately-owned Audiology practice in the beautiful PNW! We are looking for ambitious patient-oriented advocates to add to our team in the Silverdale location and would love to speak with you. Over the past 20 years at Harbor Audiology, we have been treating individuals with hearing loss and tinnitus using the best hearing technology available. Listening to and understanding the difficulties of not only our patients, but also those they communicate with regularly, is essential to our success because hearing loss affects more than just one person.

Every day at Harbor Audiology, your passion for what you do will show in the way you treat those who entrust their hearing healthcare to us. You will be expected to work as part of a team, advocating for outstanding patient care, and coordinating the best overall experience with staff. You will be responsible for scheduling, insurance verifications, authorizations, hearing aid cleaning and repairs, upholding patient privacy, and using best practices in all that you do.

Position Summary:

The Front Office Professional (FOP) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad-based administrative support to the practice and staff.

Principal Duties and Responsibilities (Essential Functions):

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for eachappointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Position Qualifications:

• High School Diploma required, Associate Degree preferred
• 2 years front office experience a plus
• Prior Healthcare/Medical experience a PLUS
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers)
• Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and
• Must work well as a team member.

The ideal candidate will also possess:

• Self-motivated, quick learner, and willing to adapt to change.
• Professional attitude and appearance.
• Ability to handle heavy phone work and willing to get new and former patients to come in for appointments.
• Excellent communication skills and ability to handle the public and work well with staff.
• Ability to be resourceful and proactive when issues arise.
• Provide top-notch customer service making patients feel important and like family.
• Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks.
• Korean speaking a plus!