Patient Care Coordinator

Harbor Audiology & Hearing Services; Silverdale (WA); On-site; USD 32,000 - 48,000; Full time

Job summary

Harbor Audiology & Hearing Services in Silverdale, WA, is seeking a Front Office Professional to join our privately-owned audiology practice. You will coordinate schedules, handle calls, verify insurance, and support patients with the best experience in hearing healthcare.

Responsibilities include appointment scheduling, reminder calls, processing referrals, insurance paperwork, and minor hearing aid maintenance under supervision.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Healthcare/Medical experience a PLUS.
• Computer literate in all Microsoft Office programs.
• Experience with office equipment (fax, printers).
• Detail-oriented, organized, able to multitask.
• Team player who works well independently.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports wellness mission by asking for referrals annually.
• Executes appointment reminders with pre-calls at 24 hours.
• Ensures best patient experience with timely, courteous interactions.
• Verifies insurance and completes necessary paperwork to ensure devices delivered in a timely fashion.
• Participates in ongoing training and development as assigned by supervisor.
• Anticipate provider needs, supporting the patient care.
• Maintains patient privacy in compliance with HIPAA guidelines.
• Track and report daily scheduling metrics.

Skills

Excellent communication

Multitasking

Team player

Attention to detail

Customer service

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Join our privately-owned Audiology practice in the beautiful PNW! We are looking for ambitious patient-oriented advocates to add to our team in the Silverdale location and would love to speak with you. Over the past 20 years at Harbor Audiology, we have been treating individuals with hearing loss and tinnitus using the best hearing technology available. Listening to and understanding the difficulties of not only our patients, but also those they communicate with regularly, is essential to our success because hearing loss affects more than just one person.

Every day at Harbor Audiology, your passion for what you do will show in the way you treat those who entrust their hearing healthcare to us. You will be expected to work as part of a team, advocating for outstanding patient care, and coordinating the best overall experience with staff. You will be responsible for scheduling, insurance verifications, authorizations, hearing aid cleaning and repairs, upholding patient privacy, and using best practices in all that you do.

Position Summary:

The Front Office Professional (FOP) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad-based administrative support to the practice and staff.

Principal Duties and Responsibilities (Essential Functions):

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for eachappointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Position Qualifications:

• High School Diploma required, Associate Degree preferred
• 2 years front office experience a plus
• Prior Healthcare/Medical experience a PLUS
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers)
• Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and
• Must work well as a team member.

The ideal candidate will also possess:

• Self-motivated, quick learner, and willing to adapt to change.
• Professional attitude and appearance.
• Ability to handle heavy phone work and willing to get new and former patients to come in for appointments.
• Excellent communication skills and ability to handle the public and work well with staff.
• Ability to be resourceful and proactive when issues arise.
• Provide top-notch customer service making patients feel important and like family.
• Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks.