Patient Care Coordinator | Medical Office

Dartmouth Health; Newport (NH); On-site; USD 23,000 - 36,000; Full time

Job summary

Dartmouth Health is seeking an administrative/clerical staffer to support patient communication and scheduling across departments. You will greet patients, collect forms, answer questions, and help coordinate appointments and procedures while liaising with providers and external specialists.

The role emphasizes multitasking, strong communication, and familiarity with medical terminology. Daily tasks include handling calls, processing requests, and assisting staff to maintain smooth clinic

Qualifications

• High school graduate or equivalent with 1 year experience in provider office preferred
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must
• Able to prioritize multiple tasks
• Knowledge of insurance benefit programs and medical terminology
• Must have prior computer experience, excellent communication skills, and attention to detail

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology.
• Acknowledge delays and keep patient updated – Per department/location need.
• Reviews schedules daily for accuracy in scheduling and needed ancillaries; reschedules to ensure fully booked appointments.
• Completes follow-up needs for patients as directed by the After Visit Summary, including scheduling labs and external procedures.
• Receives incoming calls from providers, staff or external offices; assesses needs and processes requests, takes messages, schedules appointments or transfers calls.
• Monitors and completes system messages to meet patients’ needs; reviews faxes for proper action per location need.
• End-of-day review of provider schedules to identify follow-up needs and process no-shows per policy.
• Supports providers and staff in addressing patient questions/concerns; provides instruction on communication.
• Monitors waiting room and addresses patient concerns with service recovery tactics; reports issues to supervisor.
• Manages multiple in-baskets by routing messages and completing tasks.
• Acts as liaison between primary care providers and specialists outside DH.
• Participates in initiatives to improve department workflows and policies.
• Delivers mail and handles mail distribution; completes tracers and system checks.
• Performs other duties as required; collaborates with others across the system.

Skills

Communication skills

Multitasking

Insurance knowledge

Computer skills

Medical terminology

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking an administrative/clerical staffer to support patient communication and scheduling across departments. You will greet patients, collect forms, answer questions, and help coordinate appointments and procedures while liaising with providers and external specialists.

The role emphasizes multitasking, strong communication, and familiarity with medical terminology. Daily tasks include handling calls, processing requests, and assisting staff to maintain smooth clinic