Healthcare Administrative Scheduler & Office Coordinator

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking an experienced administrative support professional to handle a variety of independent tasks and customer service duties. You will schedule patients, manage calendars, coordinate surgical and infusion procedures, and assist with budgeting and billing processes across departments.

The role requires strong communication, familiarity with medical terminology, and proficiency in Word, Excel, PowerPoint, and Publisher.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Responsibilities

• Answers telephone, screens and directs calls, gives directions, and takes messages.
• Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
• Designs, analyzes, and coordinates master and other schedules.
• Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
• Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
• Creates forms and spreadsheets, tables, charts, databases and slides.
• Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
• Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
• Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
• Creates agendas and takes minutes for meetings.
• Coordinates conferences/meetings and make travel arrangements.
• Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
• Prepares grants and negotiates outside contracts.
• Performs other duties as required or assigned.

Skills

Administrative support

Public interaction

Communication skills

Medical terminology

Billing knowledge

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Job description

Dartmouth-Hitchcock Health is seeking an experienced administrative support professional to handle a variety of independent tasks and customer service duties. You will schedule patients, manage calendars, coordinate surgical and infusion procedures, and assist with budgeting and billing processes across departments.

The role requires strong communication, familiarity with medical terminology, and proficiency in Word, Excel, PowerPoint, and Publisher.