Patient Services Scheduler & Clinical Liaison

Dartmouth Health; New London (NH); On-site; USD 23,000 - 36,000; Full time

Job summary

Dartmouth Health is seeking an Administrative Support professional to schedule appointments, tests or procedures, respond to patient calls, and provide instruction and support to staff for communicating with patients.

You will greet patients, assist with questionnaires and forms, process non-appointment requests, monitor schedules, and coordinate with primary care providers and outside specialists to keep workflows efficient and patients well informed.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office preferred.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Knowledge of insurance benefit programs and medical terminology.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes follow up needs for patients as directed by the After Visit Summary (e.g., booking appointments, scheduling lab and radiology exams).
• Receives incoming phone calls and processes requests, takes messages, schedules appointments or transfers the call.
• Monitors and completes system messages to meet patients’ needs.
• Monitors incoming faxes and reviews each to determine course of action.
• Reviews provider schedules at end of day to identify follow ups and processes letters to no shows per policy.
• Supports providers and staff in addressing patient questions/concerns and provides instruction on communicating with patients.
• Monitors waiting room for patients in distress and reports concerns using service recovery tactics.
• Manages multiple in-baskets by routing messages and completing tasks as assigned.
• Acts as liaison between primary care providers & specialists outside DH.
• Participates in initiatives to improve department workflows and policies.
• Delivers mail and completes monthly tracers and system checks.
• Performs other duties as required or assigned.
• Able to be a team player and collaborate with others throughout the system.

Skills

Communication skills

Attention to detail

Prioritize tasks

Computer experience

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking an Administrative Support professional to schedule appointments, tests or procedures, respond to patient calls, and provide instruction and support to staff for communicating with patients.

You will greet patients, assist with questionnaires and forms, process non-appointment requests, monitor schedules, and coordinate with primary care providers and outside specialists to keep workflows efficient and patients well informed.