Clinical Scheduler & Patient Experience Specialist

Dartmouth-Hitchcock Health; New London (NH); On-site; USD 37,000 - 47,000; Full time

Job summary

Dartmouth-Hitchcock Health seeks an administrative professional to support patient communications, scheduling, and frontline office operations. This role handles calls, greets patients, collects forms, and assists with use of technology.

You will coordinate between providers and staff, manage messages, monitor schedules and ensure timely follow-up per department needs. Strong communication and multitasking skills are essential.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office preferred.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Knowledge of insurance benefit programs and medical terminology.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaires, answers questions and assists with forms and use of technology.
• Assess needs of patients without appointments and processes requests for prescriptions, forms, appointments or to speak with clinical support.
• Reviews schedules daily for accuracy in scheduling and completeness; reschedules to fully book and meet patient needs.
• Completes follow-up needs for patients per After Visit Summary (booking appointments, scheduling tests or external procedures).
• Receives incoming calls from providers, staff or external offices; schedules appointments or transfers the call.
• Monitors system messages and incoming faxes; routes as needed per department/location.
• Reviews provider schedules to identify follow ups and processes no-show letters per policy.
• Supports providers and staff in addressing patient questions/concerns; offers instruction on communication.
• Monitors waiting room for distressed patients; uses service recovery tactics and reports concerns to supervisor/manager.
• Manages multiple in-baskets, prioritizes and routes messages; completes tasks as assigned.
• Acts as liaison between primary care providers and outside specialists.
• Participates in initiatives to improve department workflows and policies.
• Delivers mail daily and completes tracers and system checks as required.
• Performs other duties as required and collaborates with others across the system.

Skills

Communication skills

Multitasking

Team player

Attention to detail

Insurance knowledge

Education

High school diploma

Job description

Dartmouth-Hitchcock Health seeks an administrative professional to support patient communications, scheduling, and frontline office operations. This role handles calls, greets patients, collects forms, and assists with use of technology.

You will coordinate between providers and staff, manage messages, monitor schedules and ensure timely follow-up per department needs. Strong communication and multitasking skills are essential.